Privacy Policy

This privacy notice tells you what to expect from me with regard to your personal information.

What information Unjumble collects, uses, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Gender
• Pronoun preferences
• Occupation
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Health information (such as medical records or health conditions)
  

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences
  

We collect or use the following personal information to protect client welfare:

• Names and contact information
• Health and wellbeing information
• Health information
  

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contactdetails
• Address
• Payment details
• Purchase or service history
• Correspondence
  

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and theexemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which
  means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification -You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing -You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability -You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent –When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
  

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Sharing Marketing, Information or Products & Services updates to those who have previously used Unjumble's services and expressed interest.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Sharing Marketing,Information or Products & Services updates to those who have opted in to receive such updates.
  

Our lawful bases for collecting or using personal information to protect client welfare are:

• Consent - we havepermission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• To adhere to ethical frameworks ensuringclients are safe and have appropriate access to support services.
  

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of you data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from 

• Directly from you
  

How long we keep information

• Your information is stored securely throughout the duration of our work together and for 3 years after, unless expressly requested otherwise. If you remain a client after 3 years, the latest contractual date will serve as the date for review. Documentation will only be kept as long as it remains pertinent.
• Payment information (for example, bank statements or receipts) are kept in accordance with HMRC rules at the time of completion.
• Client notes (for example, from a coaching session or following an initial consultation) do not contain any personally identifiable information (PII).
  

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint